Privacy Notice for Food Products

We take the privacy of our customers seriously. This Privacy Notice explains how personal information is handled when you browse our website, purchase food products or communicate with our customer service team.

Information We Collect

When you place an order, we may collect your name, contact details, billing information, delivery address and details relating to the products you have purchased.

We may also collect technical information such as your IP address, browser type, device information and website usage data.

How We Use Your Information

Personal information may be used to:

• process and fulfil food orders;
• arrange delivery;
• process payments and refunds;
• manage returns and customer enquiries;
• maintain account information;
• protect our website and services;
• prevent fraudulent or unauthorised activity;
• improve our products and online shopping experience;
• provide marketing communications where permitted.

Order and Delivery Information

Your delivery details may be shared with courier and fulfilment providers where this is necessary to complete your purchase.

Payment transactions may be handled by specialist payment providers. We only provide the information reasonably required to complete the relevant transaction.

Marketing

Where permitted by applicable law, we may send information about food products, special offers, new products and other relevant services.

You can opt out of promotional communications at any time by following the unsubscribe instructions included in the relevant message.

Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain essential functions, remember preferences and understand how the website is used.

Where consent is required for non-essential technologies, these will be managed according to the choices made by the visitor.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Your Rights

Depending on the circumstances, you may have the right to access, correct or erase your personal information, restrict certain processing, object to particular uses and request data portability.

You also have the right to complain to the Information Commissioner’s Office if you believe your personal information has not been handled appropriately.

Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.